Welcome to Zona Online Store.
Please read these Terms and Conditions carefully before using the website or completing any purchase. By using, browsing, or purchasing from our website, you acknowledge and agree to comply with these Terms and Conditions. If you do not agree with any part of them, please do not use the website.
The terms “Zona,” “we,” “us,” or “the store” refer to Zona Online Store. The terms “you,” “customer,” or “user” refer to anyone who browses, uses, or purchases from the website.
Zona’s website is used to display and sell body care, tanning, and related products. The store reserves the right to update or modify the website content, products, prices, or terms at any time without prior notice.
The user agrees to use the website only for lawful purposes and not to misuse it, attempt to disrupt it, or gain unauthorized access to its data or systems.
Zona Store may disclose the basic information related to the store, including contact details, privacy policy, procedures for receiving and handling complaints, and any other regulatory information required under the applicable laws and regulations in the Kingdom of Saudi Arabia.
Zona Store strives to display product information clearly, including the product description, method of use, price, and any important details that help the customer make a purchase decision.
Product colors, packaging, or some details shown in images may vary slightly due to lighting, screen settings, or packaging updates, while the store remains committed to providing the product according to the main description displayed.
The customer is responsible for reading the product description, usage instructions, and ensuring that the product is suitable for their needs before completing the purchase.
All prices displayed on the store are in Saudi Riyals and include VAT where applicable, unless stated otherwise.
Shipping fees or any additional charges may be added at checkout, and the total amount will be displayed before confirming the payment.
The order is completed after the payment process is successfully confirmed through the approved payment gateways on the store. By clicking the checkout or payment button, the customer acknowledges that they have agreed to purchase the selected products and pay their value.
After successfully completing the order, the customer will receive an order confirmation that includes product details, the amount paid, shipping information, and payment method.
Zona Store reserves the right to reject or cancel any order in the event of an unintended error in the price, description, or product availability, or in case of a payment issue, incorrect customer information, or any other legitimate reason. If payment has already been made, the amount will be processed according to the approved refund policy.
If there is an error in the order details or shipping address, the customer must contact the store as soon as possible before the order is prepared or shipped. The store does not guarantee that changes can be made after the order has started processing or has been handed over to the shipping company.
Orders are shipped to the address provided by the customer during checkout. The customer is responsible for ensuring that the address and mobile number are accurate and complete.
Delivery times are estimated and may vary depending on the city, shipping company, peak periods, seasons, offers, or any circumstances beyond the store’s control.
Once the order is handed over to the shipping company, shipment tracking will be according to the shipping company’s information. In case of any delay, Zona Store will assist the customer and follow up on the case as much as possible.
If some products are available for pre-order, this will be clearly stated on the product page or checkout page.
Pre-order products will be prepared and shipped within the period stated on the store or product page. By completing the purchase, the customer acknowledges that the order will not be shipped immediately, but within the specified pre-order period.
Exchange and return requests are subject to Zona Store’s approved Exchange and Return Policy.
Due to the nature of body care products and products that come into contact with the skin, the customer may not be entitled to return or exchange products after they have been opened, used, or if their packaging has been damaged, for health and safety reasons, unless the product was damaged or incorrect upon receipt.
The customer must contact customer service within the period specified in the Exchange and Return Policy, providing the order number and photos showing the product condition in case of damage or an incorrect order.
Zona Store may provide offers, discounts, or gifts for limited periods, and the store reserves the right to modify or discontinue them at any time.
More than one discount code or offer cannot be combined unless this is clearly stated on the store. Free gifts, if available, are subject to stock availability and the announced offer terms.
Zona Store may send marketing messages or offers via email, SMS, or communication platforms after the customer’s consent or as permitted by applicable regulations.
The customer has the right to request to stop receiving marketing messages through the available options in the message or by contacting customer service.
Zona Store is committed to protecting customers’ personal data and not using it except for purposes necessary to provide the service, such as processing orders, payment, shipping, communicating with the customer, improving the shopping experience, or sending offers upon the customer’s consent.
The data collected may include name, mobile number, email address, shipping address, order history, and payment information processed through approved payment providers, without the store retaining sensitive bank card details.
For more details, please refer to Zona Store’s Privacy Policy.
The store may allow the customer to create an account to facilitate purchases and order tracking. The customer is responsible for maintaining the confidentiality of their login information.
The customer may request to close their account or delete their data according to the mechanism available at the store, while taking into consideration the retention of data necessary to fulfill legal, accounting, or operational obligations.
All website content, including texts, images, designs, logos, graphics, visual identity, and page layout, is owned by or licensed to Zona Store. It may not be copied, reused, published, or modified without prior written approval.
Any unauthorized use of the website content may expose the user to legal liability.
The website may contain links to external websites or services to enhance the user experience. Zona Store is not responsible for the content, policies, or practices of any external websites that it does not own or operate.
Zona Store receives customer complaints and inquiries through its official communication channels and works to handle them within a reasonable period depending on the nature of the case.
When submitting a complaint, the customer must provide the order number, contact details, a clear description of the issue, and any photos or documents that may help verify the case.
Zona Store makes reasonable efforts to ensure the accuracy of information and quality of service. However, it does not guarantee that the website will be free from interruptions or technical errors beyond its control.
The store shall not be liable for any damage resulting from misuse of the product, failure to follow usage instructions, incorrect information provided by the customer, or delays caused by shipping companies or circumstances beyond the store’s control.
Zona Store reserves the right to amend these Terms and Conditions at any time. The amendments become effective once published on the website. The customer’s continued use of the website after such amendments constitutes acceptance of the updated terms.
These Terms and Conditions are governed by the applicable laws and regulations of the Kingdom of Saudi Arabia. In the event of any dispute, the competent authorities in the Kingdom of Saudi Arabia shall have jurisdiction.
